Products Differentiation and Features:

1. Q: What is the difference between the Vita A Retinal Shot Tightening Booster and the Retinol Shot Serum?
   A: The Retinal Shot Tightening Booster is a targeted treatment containing 0.1% Liposomized Retinal, which is a more advanced and faster-acting form of Vitamin A than Retinol. It is designed for deep-wrinkle and intensive pore care. The Retinol Shot Tightening Serum contains 0.1% Pure Retinol combined with a 9-peptide complex for gentler, full-face firming and texture improvement.
2. Q: How does the Pore+Dark Spot Brightening Cream target pigmentation?
   A: This cream uses a "Triple Melanin Care" approach. It features 5% Niacinamide, 5% Tranexamic Acid, and 1% Melazero V2. This synergy inhibits melanin production, prevents it from reaching the skin's surface, and helps fade existing dark spots, specifically targeting the "butterfly zone" (nose and cheeks).
3. Q: Why is The Real Noni Energy Ampoule a global bestseller?
   A: It is formulated with 71.77% Noni Fruit Extract and Noni Seed Oil, containing over 200 nutrients and antioxidants. Unlike typical serums, its Noni Energy™ technology provides a 173% increase in soothing and a 210% increase in moisturizing effects, leaving the skin radiant and "energized" without a sticky residue.

Product Ingredients and Suitability:

1. Q: Does the "A-Shot™" technology cause a tingling sensation?
   A: Yes, a slight prickling or tingling sensation is a normal and intended reaction. This is caused by the A-Shot™ micro-particles (20,250 in the Booster and 162,000 in the Serum) which are 16 times thinner than pores. They stimulate the skin to ensure active ingredients like Vitamin A are delivered into the deeper layers.
2. Q: Is the Pore+Dark Spot Brightening Cream suitable for sensitive skin?
   A: Yes. It is a hypoallergenic, fragrance-free formula that has completed primary skin irritation tests. It includes soothing agents like Madecassoside and Allantoin to minimize irritation while delivering high-functionality brightening.
3. Q: Can I use the Noni Energy Ampoule if I have acne-prone skin?
   A: Absolutely. It contains Phytosphingosine, which helps calm inflammation and strengthen the skin barrier. The formula is non-comedogenic and lightweight, making it ideal for soothing troubled skin without clogging pores.

1. Q: How should I incorporate the Vita A range into my routine?
   A: If you are new to retinoids, use them every other night for the first two weeks to allow for "retinization." For the best results, Celimax recommends using the Retinal Booster on targeted areas of concern (like deep lines) and the Retinol Serum over the entire face. Always apply sunscreen the following morning.
2. Q: How long until I see visible results?
   A: * Noni Ampoule: Noticeable radiance and soothing within 2–14 

   days.

   • Brightening Cream: Improved moisture and skin tone evenness within 2 weeks.

   • Vita A Range: Clinical tests show a 28% reduction in forehead wrinkles and a 24% reduction in pore size after 2 weeks of consistent use.

3. Q: How do I use the automatic dropper on the Noni Ampoule?
   A: The dropper is designed to dispense the exact amount needed for one application. Simply open the cap, and the button will pop up, having already sucked up one dose. Use 1 full dropper for the morning and 2–3 drops for intensive night care. 

Product Safety and Storage:

1. Q: After using the product, I experienced a breakout. Is this normal?
   A: When introducing high-active ingredients (like Retinol or Noni), a temporary "adaptation stage" of 1–10 days can occur as impurities are discharged. If irritation is severe (burning or persistent redness), stop use immediately. If it is mild, reduce frequency until the skin adjusts.
2. Q: How should I store Celimax products?
   A: Because high concentrations of active ingredients can be sensitive to light and heat, store all products in a cool, dry place away from direct sunlight. It is recommended to use products within one year of opening.
3. Q: Are these products safe for pregnancy?
   A: While the Noni and Brightening lines are generally safe, we recommend avoiding the Vita A (Retinol/Retinal) range during pregnancy and breastfeeding. Always consult a healthcare professional before use.

Order and Delivery:

1. Q: How soon will my order be shipped?
   A: We usually process and ship orders within 1-2 business days after receiving them. Once shipped, you will receive an email containing tracking information.
2. Q: Can I change my delivery address?
   A: Once an order is processed, we are unable to change the delivery address. Please double-check your delivery address when placing an order.
3. Q: Can I choose the courier company?
   A: We will choose the most suitable courier company based on your address and order size. Currently, we do not offer the option to choose the courier company.

Payment and Security:

1. Q: Is online payment secure?
   A: Yes, we use SSL encryption technology to protect your payment information. We do not store your credit card information.
2. Q: Can I use multiple payment methods for one order?
   A: Currently, we only accept one payment method for a single order. You can choose the most convenient payment method to complete the payment.

Returns and Refunds:

1. Q: What should I do if there is a problem with the product I received?
   A: We apologise for any inconvenience. Please contact our customer service team through our contact us page, providing the order number and product photos, and we will resolve the issue as soon as possible.
2. Q: Can I return opened products?
   A: For hygiene and safety reasons, we cannot accept returns of opened products. For more details, please refer to our return policy.

Account Management:

1. Q: How can I change my account information?
   A: You can log in to your account and visit the "My Account" page to change your information, such as email address, password, and delivery address.
2. Q: Will my account information be shared?
   A: We value your privacy. We will not share your personal information with third parties. For more details, please refer to our privacy policy.

Others:

Q: Can't find your answer here?
A: If you have other questions or concerns, please contact our customer service team through our contact us page, and we will assist you as soon as possible.